What we do
"Hiring FanClub is like having your own highly-commercial in-house team of expert doctors and business people who understand business. Except you only pay for them when you need them. Great facilitators too." Brian Jacobs
Ensure your people costs are an investment...
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"A Strong People Strategy makes the difference... One employee with poor behaviour can cost an organization £300,000"
People have different talents, and whether/how you treat them differently will depend on what you want to achieve and who you want to retain. We'll help you develop people appropriately, building awareness, will and skill to sustain and drive your brand. Employee behaviour, consistency & 'genuineness' are at the heart of strong reputation and great performance.
We'll help build focused people vision & strategy that people will engage with. Our strategy skills have been praised from the FTSE to the United Nations.
"Getting people to work with you, not against you, can be counter-intuitive"
Ever left someone out and they were miffed? Then they started blocking your plans? Stakeholders. Clients & regulators are obvious. Your people are another (more easily left out). Suppliers are a third group often ignored.
Next we help engage & translate stakeholder views: interpret real needs, not just what they say. We might use tools like QDA to get to the heart of what they want. We're good listeners and we'll gently dig below the surface.
We'll help mediate & unite any areas of disagreement , ensure you function as one -or at least that you disagree without damage.
"Relationships are the same, whether with clients, our boss, or our team..."
Relationships govern influence. Whether selling to a client or motivating our team. Do you laugh at the jokes of someone you don't like or respect? Humans sniff out manipulators & fakers. We don't buy them, or what they're selling.
Imagine all your people building just one better relationship. How much could that be worth to your profitability? Our well-received E4TM influence skills model will assist you.
Genuineness, awareness & influencing skills. We'll help your people develop influence that will lift your performance.
"Could your leaders be better at leading?"
CIPD surveys show 88% of companies use external coaching for seniors. Why? Quick results. What's learned stays learned. More specific & cost-effective than training.
But it has to be Experiential, grounded in the workplace, not in a classroom or workshop.
Not 'Lifecoaching'. Professional Leadership Coaching. With organizational context.
We'll coach your leaders to develop Intrinsic Motivation so their people are more satisfied, relate better to others and exercise effective control. High performance is the outcome plus you retain more key people so your recruitment costs drop.
"Internal & external comms & marketing need to be congruent and compelling..."
Who was it said "you can't have enough communication?" They were wrong.
You need just enough. Too many messages get confusing... you lose the important content in all that noise. You need to be Compelling.
We'll put strategy in your internal comms. Help people understand what they need to, and so put the focus on their work.
Marketing strategy, planning, analysis and implementation all need to align with organization strategy, vision and stakeholder expectations. Congruence is as important as content.
"How many deals & restructures would have led to more profitable outcomes if human factors had been better managed?"
That'd be most of them. CEOs (and Buyers & VCs in M&A, buyouts) tend not to focus on what they consider 'fluffy' things: 'culture', 'fit' and 'change management'. They'd make more money if they did.
Time invested asking the right questions, finding answers and building relationships can yield £££. Aligning processes, guidelines, selecting the right team (not just CVs & psychometrics), initial strategy, structure, planning all make sense. Our Restructuring Toolkit will help you do it properly.
"Do you always know what's being done in your name and in the name of your brand?"
In regulated sectors - like Finance - doing things wrong costs money and reputation. Lawsuits from employees. Investigations. Doesn't make for good business or press.
Ignoring bad behaviour and relations, sloppy processes (especially people & HR) & not complying with regulations can kill a business. And it reflects personally on you.
Regulation aside, sharpening processes & aligning your culture and behaviours with your external brand messages makes commercial sense. Brand alignment. Your employees deliver for you - how they act they must be congruent with what you promise customers.
"Contract employees can have greater impact than permananent. It's vital to pick someone with skills & experience, plus relationship and influence ability "
There are only 3 reasons to hire external change, project or interim specialists:
(i) they have skills you don't
(ii) you have a temporary role
(iii) an external voice and new influence is required to effect an important change
Our ability swiftly to inspire trust and confidence is at the heart of our strong interim, project & change management skills.
We'll use our Change & PM Toolkit to transfer transformation skills to you and your people.